Generative AI is actively transforming industries in Singapore, driving efficiency and unlocking new growth opportunities.
Companies like Prudential, Coca-Cola Singapore, and Grab are already investing in AI solutions, accelerating the shift toward a digital, automated business landscape. According to the Singapore Economic Development Board, these firms exemplify AI adoption in the country.
- Prudential has launched a global AI Lab in Singapore to drive the adoption of Generative AI and Machine Learning. The goal is to improve customer experience and streamline operations.
- Coca-Cola Singapore’s Tuas Plant was recognised for using AI to enhance demand forecasting and handle product complexity.
- Grab partnered with OpenAI to optimise its services, enhancing user experiences and operational efficiency across Southeast Asia.
While large corporations are at the forefront of AI adoption, how can SMEs in Singapore leverage Generative AI to remain competitive?
SMEs drive Singapore’s economy, making up 99% of businesses and employing 70% of the workforce (Singapore Department of Statistics). Yet, many face barriers to AI adoption, such as limited resources, technical expertise, and uncertainty about implementation.
To maximise Generative AI’s potential, businesses must prioritise workforce upskilling regardless of size. Without skilled talent, even the most advanced AI solutions risk underperformance and missed opportunities.
This article highlights five major industries in Singapore leveraging AI and, more importantly, how businesses, including SMEs, can upskill their workforce to take advantage of these innovations.
Related Article: Introduction to Generative AI: History and Evolution of Gen AI That You Should Know
1. Retail: Transforming Customer Experience & Operations with AI
Retailers in Singapore are rapidly adopting Generative AI to improve customer engagement, operations, and decision-making. AI-driven tools personalise shopping experiences, optimise inventory, and enhance customer interactions, keeping businesses competitive in a fast-changing market.
How Businesses Can Upskill Their Teams in AI-Powered Retail
✔️ AI-Driven Customer Insights & Personalization: Train teams in using AI-powered analytics to deliver hyper-personalized customer experiences.
✔️ Automated Chatbots & Virtual Assistants: Equip customer service teams with AI chatbot training to enhance real-time customer engagement.
✔️ AI-Enabled Supply Chain Optimization: Upskill supply chain managers on AI-powered demand forecasting and inventory automation.
📊 Case Study: AI in Singapore’s Retail Industry
Telecom Review Asia says leading e-commerce companies in Singapore use AI-driven recommendation engines to reduce cart abandonment and boost conversions. The Infocomm Media Development Authority (IMDA) has partnered with Enterprise Singapore to launch the Retail Industry Digital Plan (IDP). This initiative helps retailers leverage data analytics and AI to inform strategic decision-making and drive innovation within their operations.
Related Article: Boost Your Career with AI and Analytics Skills: Here’s Why It Matters
2. Finance: Enhancing Risk Management & Automating Financial Services
Singapore’s finance sector is leading in Generative AI adoption, using it to detect fraud, improve customer service, and automate financial processes. This shift is making banking more efficient and secure.
How Businesses Can Upskill Their Teams in AI-Powered Finance:
✔️ AI-Powered Fraud Detection: Train compliance and risk teams to use AI-driven fraud detection tools. This enhances their ability to identify and prevent fraudulent activities.
✔️ Automated Financial Forecasting: Upskill analysts and decision-makers in AI-powered forecasting and trend analysis. This supports more accurate, data-driven financial strategies.
✔️ AI Chatbots for Banking & Insurance: Equip customer support teams with the skills to implement and manage AI chatbots, providing real-time banking solutions and improving customer service efficiency.
📊 Case Study: OCBC Bank’s Integration of AI
OCBC Bank in Singapore has significantly integrated AI into its operations:
- AI Decision-Making: The bank’s AI systems make over four million decisions daily in areas such as risk management, customer service, and sales, with projections to reach 10 million daily decisions by 2025.
- Generative AI Chatbot: OCBC is deploying a generative AI chatbot powered by ChatGPT to all 30,000 employees globally, aiming to boost productivity across various departments.
3. Education: AI-Powered Corporate Learning & Employee Development
Artificial Intelligence transforms corporate training with personalised learning pathways and real-time performance tracking. Singapore’s government is investing in AI-driven upskilling programs to boost workforce productivity and adaptability.
How Businesses Can Upskill Their Teams in AI-Powered Learning:
✔️ Adaptive AI Learning Systems: Implement AI-powered personalised training programmes across all departments to cater to individual learning needs and preferences.
✔️ Automated Assessment & Feedback: Equip Learning and Development (L&D) teams with AI-driven assessment tools to provide real-time performance tracking and constructive feedback.
✔️ AI-Powered Virtual Mentors: Enable Human Resources (HR) teams to deploy AI-driven virtual coaches, fostering continuous learning and development among employees.
📊 Case Study: Singapore’s National AI Strategy 2.0
The Singapore government has launched the National AI Strategy 2.0 to triple the nation’s AI workforce to 15,000 professionals. This initiative focuses on nurturing talent and promoting a thriving AI industry, ensuring AI serves the public good. The strategy includes significant investments in adult education and training to reskill and upskill workers, preparing them for the evolving demands of the digital economy.
4. Healthcare: AI-Driven Diagnostics & Patient Support Automation
Singapore’s healthcare industry is leveraging artificial intelligence to enhance diagnostics, personalise treatments, and improve patient care. These advancements are transforming traditional healthcare practices, leading to more efficient and accurate medical services.
How Businesses Can Upskill Their Healthcare Teams in AI:
✔️ AI-Powered Diagnostics & Imaging: Train healthcare professionals to utilise AI for radiology and disease detection, improving diagnostic accuracy and speed.
✔️ AI for Personalized Treatment Planning: Equip medical teams with skills in AI-driven patient data analysis to develop precision medicine strategies tailored to individual needs.
✔️ AI Chatbots for Patient Support: Enable administrative teams to implement AI tools for virtual consultations and patient engagement, enhancing accessibility and responsiveness.
📊 Case Study: NUHS’s Implementation of RUSSELL-GPT
The National University Health System (NUHS) has integrated RUSSELL-GPT, a Generative AI platform, into its operations:
- Administrative Efficiency: According to GovInsider.Asia, over a thousand clinicians use RUSSELL-GPT to draft referrals, summarise patient data, and perform other tasks, reducing administrative time by 40%.
- Future Developments: NUHS plans to enhance RUSSELL-GPT to automatically execute tasks, such as drafting discharge letters, further alleviating administrative burdens on healthcare professionals.
5. Manufacturing: AI-Powered Automation & Smart Factories
Singapore’s manufacturing sector is adopting artificial intelligence to improve predictive maintenance, robotics, and supply chain management. These innovations are driving the shift toward smart factories, boosting efficiency and cutting operational costs.
How Businesses Can Upskill Their Teams in AI-Driven Manufacturing:
✔️ Predictive Maintenance with AI: Train operations teams to utilise AI analytics for predictive equipment maintenance, minimising downtime and extending machinery lifespan.
✔️ AI-Driven Robotics & Automation: Upskill factory workers on integrating AI-powered robotics into production lines, enhancing precision and productivity.
✔️ AI for Supply Chain Optimization: Educate logistics teams on AI-powered demand forecasting and real-time tracking to streamline supply chain processes.
📊 Case Study: A*STAR’s Sectoral AI Centre of Excellence for Manufacturing (AIMfg)
The Agency for Science, Technology and Research (A*STAR) and the Ministry of Trade and Industry (MTI) launched the Sectoral AI Centre of Excellence for Manufacturing (AIMfg) in September 2024. The initiative helps businesses integrate AI-driven automation into their operations.
✔️ AI Model Development: AIMfg has created standard AI models for manufacturing applications, including quality assurance, predictive maintenance, and industrial automation. These models can be customised to meet specific company needs, facilitating smoother AI integration.
✔️ Generative AI Assistance: The center offers AI assistants trained on existing manuals to guide users in troubleshooting equipment issues, reducing downtime and maintenance costs.
Related Article: 10 Advanced Generative AI Techniques to Boost Workflow in Today’s In-Demand Careers
How Businesses Can Implement Generative AI Upskilling Strategies
To stay competitive in Singapore’s AI-driven economy, businesses must invest in workforce upskilling. Here are the steps to implement AI upskilling:
1. Adopt AI-Driven HR & L&D Strategies
Use AI-powered skills mapping and analytics to identify training gaps and optimise learning paths.
2. Encourage Cross-Industry Collaboration
Learn from businesses already using AI, adopt best practices, and integrate AI-driven workforce strategies.
3. Invest in AI Training & Corporate Education
Partner with AI education providers like Vertical Institute to equip employees with industry-relevant AI skills through structured, hands-on programs.
Generative AI Course
Boost efficiency and enhance productivity using Generative AI.
Expert-Led Training: Courses are designed and taught by industry professionals with real-world AI expertise.
Accelerated Learning: Employees can complete the Generative AI course in just 21 hours, making it easy to fit into corporate training schedules.
In-Demand AI-integrated Courses: Aside from Generative AI, Vertical Institute offers courses in data analytics, Digital Marketing, UI/UX Design, Data Science, Cybersecurity, and Blockchain.
Future-proof your workforce with expert-led AI training today! 🚀
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Discuss your career goals, decide which course is the best for you and understand the government subsidies.
FAQs About How SMEs Can Upskill in Gen AI
AI courses vary in length, but many structured training programs can be completed quickly. At Vertical Institute, teams can complete the Generative AI course in just 21 hours, making upskilling efficient and accessible for SMEs.
Absolutely! Many AI courses are designed for business professionals, marketers, and customer service teams, focusing on practical AI applications without requiring coding experience.
Singaporean SMEs can benefit from multiple subsidies to make AI upskilling more affordable:
✅ SSG Subsidy: Covers up to 70% of course fees for eligible Singaporeans and Permanent Residents.
✅ SkillsFuture Enterprise Credit (SFEC): Provides up to 90% additional funding on remaining fees after subsidies.
✅ Enterprise Innovation Scheme (EIS): Offers 400% tax deduction or 20% cash payout based on the net course fee.
✅ Absentee Payroll (AP): Helps businesses offset employee wages during training.
With these funding options, SMEs can upskill their workforce with minimal out-of-pocket costs, ensuring teams are AI-ready for the future.
Yes, employees will receive a recognised certificate upon course completion, which can help validate their AI skills and enhance career progression.
Contact Vertical Institute today to explore tailored programs and available subsidies for your team!
Conclusion
As AI adoption grows, upskilling helps employees across industries adapt, innovate, and stay relevant. Businesses that invest in team upskilling boost efficiency and build a future-ready workforce.
With many AI courses and training providers available, companies can choose programs that fit their industry needs. Whether it’s automation in manufacturing, predictive analytics in finance, AI-driven marketing in retail, or advancements in healthcare, education, and other industries, upskilling today ensures long-term success in an AI-powered world.
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