Background
With the growing smart economy, banking industry in Singapore is expected to benefit heavily in the coming years. With more sales potential comes a greater need for customer service expansion, otherwise, growing dissatisfaction among unserved customers will lead to bad reviews and increasing termination of saving accounts, jeopardising sales expansion efforts.
The current capacity for customer services had been at saturation for years, with waiting time of one to three hours, and a long queue that requires additional manpower to manage. Most of these services on demand were administrative and non value-generating to the bank. With bank branches constantly at full capacity and making an appointment a hassle, it has dettered people who had intention of enquiring about financial products to cast it aside, resulting in opportunity costs for growth.
Why Learn Generative AI
With AI adoption rising across industries, skills in Generative AI are becoming increasingly valuable in today’s job market. Companies are actively seeking professionals who can leverage tools like ChatGPT and AI APIs to automate tasks, improve productivity, and stay competitive.
Generative AI offers a unique blend of creativity and technical skill. In this course, you’ll learn how to craft effective prompts, automate workflows using OpenAI tools, and apply AI solutions to real-world business needs. Whether you’re working in marketing, operations, customer service, or content creation — these skills help you work smarter and faster.
Vertical Institute’s Generative AI Course is beginner-friendly and designed for working professionals. You’ll receive a professional certification upon completion and build a portfolio-ready project that showcases your ability to use AI tools effectively in your role.
Are There Government Subsidies Available?
Yes — Singaporeans and PRs can receive up to 70% SSG Subsidy on the course fees for the Generative AI Course at Vertical Institute. The remaining fees are fully claimable using SkillsFuture Credits, making the course highly accessible for working professionals.
If you’re an NTUC Union member, you can also tap on UTAP Funding to offset 50% of the remaining course fees after subsidy.
Learn more about our Generative AI Course today.
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